Safety measures relating to Corona virus

Your health is our priority

The summer season has begun! Finally we can welcome you again and pamper you as you deserve! To guarantee comfort, relaxation, fun for all the family and the maximum of safety, we have adopted the highest standards of hygiene.

We feel lucky to be far from the town bustle, surrounded by the charming mountain landscape of Valle di Ledro. Ours is a family run business, still relatively small: with 50 rooms, divided between the main building and the annexe, we always know who is present in any given moment. Our special position ensures a break full of excursions amongst nature and fresh air, as well as moments of fun in the outdoors for the children in our large garden.

We work, having as our objective your health and safety. We are constantly informed of the current situation, ready to adopt all the necessary procedures and to train our staff accordingly.

The following precautionary measures are in force:

General

  • All personnel respect the minimum distance of 1m. We ask you to respect the safety distance.
  • All the staff of our hotel wear protective masks. We ask you to wear a mask in the communal areas.
  • We ask you to observe the maximum number of people in the communal areas to avoid crowds.
  • Throughout the hotel hand disinfectant is available.
  • Every room is cleaned and sanitized at regular intervals, in particular handrails, contact surfaces, door handles, work surfaces and restrooms, etc.
  • We ensure that all communal areas are ventilated frequently.

 

 

Reception

  • Respect the minimum distance in front of the desk.
  • Presence of a protective panel in Plexiglas.
  • Electronic payments are preferred.

 

 

Restaurant and bar

  • In the restaurant the space between tables has been increased.
  • Access is allowed with a precise maximum number of people to avoid crowding.
  • At the buffet, protective panels in Plexiglas have been installed.
  • The buffet service will be carried out by the dining staff with table service.
  • The kitchen and all utensils are regularly cleaned and sanitized.
  • The kitchen team wear gloves and face masks.

 

 

Rooms

  • Daily cleaning with disinfection of all the surfaces.
  • We ask you to air the room frequently.
  • Furthermore we ask you to wash and disinfect your hands prior to leaving your apartment and to wear a face mask.

 

 

Baby Club, Mini Club and Kids Club

  • Daily cleaning with disinfection of all surfaces.
  • Our entertainment staff will endeavour to affront the current situation and to respect the safety measures in a playful manner with the children.
  • Many activities will be carried out in the open air.
  • Baby sitting service from 4 to 36 months from 2pm to 7pm is available on request

 

 

Pools and wellness area

  • All pools as well as the wellness area are accessible again. Please always respect the safety distance.

Valid for bookings up to 31st July 2020
- Free cancellation up to 7 days prior to expected arrival.

August 2020
- Free cancellation up to 14 days prior to expected arrival.

From September 2020
- Free cancellation up to 7 days prior to expected arrival.

 

Should you wish to receive further information regarding our hygiene - sanitary rules or the current situation in Trentino and in Italy, please do not hesitate to contact us. We will try to answer your every question.

The Michelotti Family
and all the team

Favourable cancellation conditions

Due to the current situation, we have modified our cancellation conditions to render them more flexible.